Your Strategic Outsourced IT Partner

As your strategic Outsourced IT Partner, we deliver structured outsourced IT services with a genuinely personal approach. From our headquarters just outside London, supported by regional offices in Wales and Norwich, we provide dependable London IT support services while maintaining national coverage through our trusted partner network.

We believe business IT support services should feel embedded within your organisation, not distant or transactional. That means being present, accessible and accountable, both on-site and remotely.

Professional Attention And Care in IT defines how we operate. Guided by client outcome-driven excellence, unwavering honesty and profound trust, we build long-term partnerships rooted in clarity and leadership.

Through proactive technology leadership, robust cyber security services and reliable 24/7 IT support, we act as an extension of your internal team. Whether delivering managed IT services London businesses rely on or supporting multi-site organisations across the UK, we provide the stability and business cyber protection required to help you grow with confidence.

Richard

Managing Director | Chief Information Officer

Richard founded PAAC in 2009 with a clear belief that IT should strengthen a business, not disrupt it. Today, as a strategic outsourced IT partner, he works closely with leadership teams, often acting in a CIO role, aligning business IT support services with commercial goals and long-term growth. Outside of work, Richard is a dedicated Scout leader who is passionate about developing young people, a value reflected in PAAC’s commitment to apprenticeships, work experience placements and partnerships with special needs schools. His focus on clear communication, personal relationships and steady development shapes both the culture of PAAC and the trusted partnerships it builds with clients across London and the UK.

Eddie

Non-Executive Director

Eddie joined PAAC in 2015 after a career with IBM Global Services, where he worked within highly regulated, compliance-driven enterprise environments. His experience in governance, documentation and risk management helped shape PAAC’s structured approach to outsourced IT services. He embedded strong processes, regulatory awareness and disciplined information security standards into the company’s foundations, ensuring business IT support services were not only proactive but compliant and accountable. Eddie’s influence strengthened PAAC’s emphasis on governance, cyber security services and doing things properly from the ground up, leaving a lasting impact on how the organisation operates today.

Jonathan

Technical Director | Chief Technology Officer

Jonathan joined PAAC with a strong background in programming, automation and systems integration, bringing a deep passion for solving real business problems through technology. He thrives on working across departments, understanding operational bottlenecks and improving productivity through smarter systems and better data flow. By connecting platforms, automating processes and building meaningful dashboards, Jonathan helps organisations gain clearer insight into performance and decision-making. His ability to bring structure, visibility and technical depth strengthens PAAC’s outsourced IT services and ensures clients benefit from practical innovation, not just support.

A Strong Team with National Reach

From our head office in Haslemere, Surrey, we provide outsourced IT services to businesses across London, the South East and throughout the UK. Supported by a trusted national partner network, we deliver consistent, responsive business IT support services wherever your organisation operates.

Our 24/7 IT support model ensures reliable coverage for single-site and multi-site businesses alike, while our cyber security services team strengthens information security and business cyber protection, including advanced threat monitoring through our ESET MDR service

Outsourced IT support partner providing dependable business IT support services and cyber security for growing UK companies

Why Businesses Choose an Outsourced IT Partner

As businesses grow, reactive IT stops working. Systems become more complex, security risks increase and teams depend on cloud platforms and connected applications every day. What worked at 15 staff rarely works at 75.

That is why ambitious organisations choose an outsourced IT partner over ad-hoc support. They want structured business IT support services that provide accountability, proactive cyber security services and clear information security standards.

For London-based and multi-site companies, this means access to managed IT services London businesses rely on, backed by national coverage and 24/7 IT support. The outcome is simple: stable systems, stronger business cyber protection and technology that enables growth rather than restricting it.

See Our Client Results

Technology leadership from a strategic outsourced IT partner delivering business IT support services and cyber security for growing UK organisations

Technology Leadership That Goes Beyond Support

Most providers focus on tickets. As an outsourced IT partner, we focus on direction. We combine strategic oversight with reliable business IT support services so your technology supports growth, compliance and long-term stability.

Board-Level CIO and CTO Guidance

We provide clear technology leadership that aligns IT investment with commercial goals. Strategy, governance, risk management and scalability are built into your roadmap, not added later.

Outsourced IT Support Services

Our managed IT services London organisations rely on include 24/7 IT support, proactive monitoring and secure infrastructure management. Systems are standardised, monitored and continuously improved.

Proactive Cyber Security and Information Security

We deliver robust cyber security services and information security controls that strengthen business cyber protection. Risks are reduced. Performance is protected. Your organisation operates with confidence.

Consulting Services

24/7 Outsourced IT Partner Built for Growing Businesses

Growing businesses do not operate nine to five. Hospitality venues trade late, and multi-site organisations work across time zones. Critical systems must stay stable during peak hours.

Our 24/7 IT support model provides after-hours coverage, continuous monitoring and rapid response when it matters most. From payment issues to connectivity faults or security alerts, we are accountable and available.

For hospitality and distributed teams, networks, WiFi, cloud platforms and Apple or Windows devices must perform without disruption. Our outsourced IT services protect revenue and maintain continuity across every site.

With regional presence near London, in Wales and Norwich, and long-term plans for New Zealand, we are building resilient, always-on business IT support that scales as you grow

This is not reactive cover. It is structured, always-on business IT support that keeps your organisation operating with confidence, day and night.

Outsourced IT partner empowering UK businesses through structured business IT support services and proactive cyber security

Our Purpose and Core Focus

Our purpose is clear: to empower businesses to thrive through technology. We believe the right IT support does more than fix problems. It creates the stability, clarity and confidence organisations need to grow.

IT is the CORE of modern business. It underpins communication, payments, data, operations and customer experience. When it is unstable, everything feels harder. When it is structured and reliable, teams perform better, leaders make clearer decisions and growth becomes sustainable.

That is why our outsourced IT services are built around a steadfast, dependable foundation. We focus on standardisation, security, governance and proactive management. Through disciplined business IT support services and robust information security, we ensure technology is not a source of risk but a platform for progress.

By strengthening the core, we enable transformation. By providing reliable, structured IT leadership, we help businesses move forward with certainty.

Learn more About Us

In 2009, Richard founded PAAC after working inside a reactive repair business. He saw the flaws in break-fix IT. Businesses were waiting for failure before getting help. That model did not protect revenue, productivity or security.

PAAC began as Personal Attention And Care in IT, delivering an AA-style breakdown package for home users. Instead of one-off repairs, customers received dependable cover and responsive support. The idea worked. The business grew. Three computer stores followed.

Eddie Joins The Team

As small businesses started asking for help, the model evolved. In 2015, Eddie left IBM Global Services and joined Richard. Together, they transformed breakdown cover into structured outsourced IT services for SMEs. What had protected home computers became proactive protection for growing organisations.

As demand increased, so did complexity. We introduced professional business IT support services using Autotask, layered cyber security services with ESET, and disaster recovery solutions with Datto. When GDPR arrived, clients turned to us for guidance. Eddie drew on his global compliance experience to build practical information security frameworks for SMEs. This marked the beginning of PAAC’s consulting capability.

In 2020, the pandemic changed everything. We closed our final retail stores and redirected every resource into helping clients transition to remote work. When the crisis stabilised, we moved into secure professional offices in Haslemere, with strong links to London, Portsmouth and Brighton. At the same time, cyber threats accelerated. We strengthened our IT security services and built layered business cyber protection into every client environment.

Jonathan Joins The Team

In 2022, Jonathan joined, bringing deep experience in programming and automation. He transformed our security stack, integrating monitoring, alerting and automation into a unified security operations capability. High-end protection linked directly into our helpdesk. Our outsourced IT support became structured, intelligent and proactive.

As the team matured, so did our leadership offering. Richard stepped into a CIO role for many clients. Jonathan operates as a CTO across complex estates. Together, they combine commercial awareness with technical depth to increase productivity, resilience and compliance.

Alan Joins The Team

In 2025, Eddie stepped back after passing on decades of experience. The foundations were strong. Alan joined as Finance Director, strengthening our commercial structure and bringing valuable hospitality sector insight. This sharpened our managed IT services London businesses and multi-site operators rely on.

With AI accelerating at the end of 2025, PAAC entered 2026 with a clear focus. We now help clients deploy Copilot, integrate AI into workflows and embed automation into their systems using our professional, practical approach.

Strategic Outsourced IT Partner

From reactive repairs to a strategic outsourced IT partner with national reach, our mission remains the same: empower businesses to thrive through technology. With expansion toward New Zealand underway, we are building a true 24/7 IT support model that delivers stability, leadership and protection wherever our clients operate.

PAAC IT team delivering outsourced IT support, business IT support services and proactive cyber security across the UK

About Us